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TSMC台積406 T2T3T4
ustomer service is an increasingly critical aspect of the global economy and involves uniquely interpersonal challenges compared to the traditional manufacturing-ba<x>sed focus of job performance. This class will focus on the interpersonal nature of customer service work, as well as taking a multi-level approach (i.e., individual, team, organization, culture) to discuss how managers can help employees deliver quality service. We will examine these issues by integrating knowledges across various disciplines, including social psychology, marketing, organizational behavior, human resources management, and service research.
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大學部限大三以上,需修過或同時修習管理學與行銷管理,各院學士班大三四若無法點選請email課務組
排除大學部1年級2年級
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